Five tips for keeping your travellers' stress levels to a minimum

Reduce traveller stress by following these five steps


30 March 2015
Earlier this year, the newly-paramount subject of traveller wellbeing and stress was highlighted and discussed by a panel at The Business Travel Show. Several recent studies have suggested travel-related stress can cause illnesses such as high cholesterol levels, IBS, muscle pains and deregulated sugar levels that can lead to type-2 diabetes.

In light of this, PHR wanted to offer some simple yet effective pointers for you to follow to ensure your travellers are healthy, happy and stress free.
 
Keep communications open with disengaged travellers
Complaints about the travel experience are common yet complaints about travel policy appear to be few and far between. Managers therefore don't find out about the small gripes affecting travellers. Ensure you communicate with the traveller, ask them what’s bothering them and don’t wait for the complaint to come to your door.

Linear policies for all travellers
Problems can arise if there are different rules for different levels of seniority, particularly if you have several people travelling to a conference. If half the group is travelling in business class and the others have to fly economy, there’s bound to be a certain amount of upset. So by and large, have the same rules for everyone.

Examine the policy
Travel buyers agree that simply enforcing policy is not the answer. If travellers are complaining about specific aspects of the regime on a regular basis, they probably have a point.
 
Provide information
A recent study by the Global Business Travel Association revealed that the biggest headaches are brought on by weather-induced travel disruption, departure delays and missed onward connections. Try and provide as much real-time information to your traveller.
 
Address safety concerns
A poll by the GBTA found 36% have niggling doubts about their airline’s safety record, and 35% have reservations about the safety of their ground transportation and more than one-third (34%) have concerns about who they should call if problems arise. Reduce worries by addressing and checking if your travellers have any safety concerns.
 
Keep these pointers in mind and put them into practice to ensure decreased stress levels for your entire business-traveller workforce!
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