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booking terms

CUSTOMER BOOKING TERMS
 
The main purpose of the Service is for PRIORITY to provide travel services to the Customer’s Users (You). All orders and resulting bookings are placed on these terms, unless additional terms have otherwise been agreed in writing with PRIORITY which supersede these terms.
 
Your use of the Service and/or your acceptance of these terms without modifying them constitute agreement by You to these terms. Only those agreeing to these terms are permitted to use the Service.
 
Orders and Bookings
  • You must make enquiries with care as any erroneous Bookings will be the responsibility of the Customer. Charges apply irrespective of whether the Services are used.
  • Each Order constitutes an offer by the Customer to purchase Services in accordance with these terms. By making a Booking as a result of the offer, the Customer enters into a legally binding contract with the relevant Vendor according to the Booking conditions provided.
  • Where online Services are available, if You are unable to make a Booking online for any reason, and chooses to make a Booking offline, the Booking will be recorded as an offline Booking.
  • The Order shall only be deemed to be accepted when PRIORITY either issues a written acceptance of the Order; or take steps to contact Vendors to make bookings on Your and the Customer’s behalf in accordance with the Order.
  • The Customer is ultimately responsible for the payment of Services as soon as a Booking has been made, while You as the User must ensure that a valid payment method is provided for the Services.
  • We ask You and the Customer to co-operate with PRIORITY in all matters relating to the Services and provide PRIORITY with such information and materials as we may reasonably require for the supply of the Services, and to ensure that such information is accurate in all material respects.
  • Vendors are completely independent from PRIORITY and can withdraw services without notice - for which PRIORITY may not be liable in any way.
  • To cancel a Booking You must contact PRIORITY who will issue a cancellation reference which acts as your guarantee of cancellation. If you cannot contact PRIORITY please contact the Vendor, and pass to PRIORITY who You spoke to and a cancellation reference as this will be Your guarantee of cancellation.
 
Orders and Bookings - some specific items to note
  • You may be required to carry a debit or credit card whilst participating in Bookings.
  • If You are travelling overseas You need to make sure that You have a valid passport, visa, and any medical based travel requirements in place. By providing Services at any destination, PRIORITY is not warranting that travel to the destination is advisable or without risk. PRIORITY is not liable for damages or losses arising from travel to such destinations.
  • In some countries additional taxes may be imposed which You will need to pay locally, payment for which are ultimately the responsibility of the Customer.
  • Some rail ticket Charges are regulated by ATOC and are subject to change.
  • UK rail ticket Booking Charges are per journey, not per voucher. For example; if You purchase a return journey in one transaction this will apply as one journey; if You book single tickets in two separate transactions two Charges will apply.
 
Liability and Confidentiality
  • You must observe the confidential nature of the Service; in particular the rates and terms secured by PRIORITY for the Customer’s benefit and shall not disclose this information to third parties.
  • When You place an Order for Services, while PRIORITY places the Booking for the Customer, the Customer is responsible for You and other Users partaking in the Service.
  • PRIORITY does not make any representations about the suitability of the information, products, and facilities contained on, or accessed via, the Service for any purpose. All related terms, whether implied by statute, collaterally or otherwise, are excluded to the fullest extent permitted by law.
  • PRIORITY checks the accuracy of information provided for the Service, however by participating in the Service You acknowledge that PRIORITY cannot warrant that information is accurate or up-to-date. As information changes on a regular basis You must independently check the accuracy of any information obtained via this Service before relying upon it, obtaining adequate insurance to cover any harm that might result from the use of any data provided by the Service.
  • PRIORITY and/or its associates may need to make alterations to the Service at any time without notice.
  • PRIORITY recommends that You perform regular virus checks on the devices You use to access the Services. PRIORITY takes every precaution to ensure its systems are virus free.
  • PRIORITY may provide links to websites operated by parties other than PRIORITY for reference only. PRIORITY is not endorsing or recommending the website and You should understand Your organisation’s policy on accessing these links. PHR cannot be held responsible for any inappropriate content or contamination arising from any other websites or systems operated by third parties.
  • PRIORITY shall not be liable for any damages (whether indirect, incidental, special, consequential or otherwise) in any way connected with the use of the Service, or with any delayed access to, or inability to use the Service, or for any information, products, and services obtained through the Service, or otherwise arising out of the use of the Service, whether based on contract, tort, strict liability or otherwise, even if PRIORITY has been advised of the possibility of such damages.
  • These terms shall not affect the statutory rights of any person dealing as a consumer nor shall anything in these terms and conditions exclude or limit liability for fraudulent misrepresentation or for death or personal injury caused by negligence.

Data Protection
  • Where PRIORITY processes Personal Data the Customer shall ensure that the data protection principles specified in the General Data Protection Regulation are complied with. The following Personal Data relating to client employees may be processed by PRIORITY: name, job title, department, office address, telephone number(s), email address(es), passport number, vehicle registration number, country visa details, loyalty cards and home address. The Personal Data relating to a particular data subject will be retained for a maximum of seven years following the provision of the Services relating to that data subject.
  • The Customer remains legally responsible for the Personal Data, and shall not instruct PRIORITY to process Personal Data where the Customer does not have a secure basis in law to process that data.
  • PRIORITY shall at all times process Personal Data only on documented instructions from the Customer and in accordance with the General Data Protection Regulation, unless required to do so by law.
  • PRIORITY shall have in place appropriate technical and organisational security measures that protect any Personal Data it is contracted to process from unauthorised or unlawful processing, accidental loss, destruction or damage.
  • PRIORITY shall assist the Customer in ensuring compliance with the obligations in relation to security of Personal Data, the notification of Personal Data breaches and data protection impact assessments.
  • PRIORITY shall have in place appropriate measures, insofar as this is possible, for the fulfilment of the Customer's obligation to respond to requests for exercising the data subject's rights in relation to their Personal Data.
  • PRIORITY shall ensure that anybody authorised to process any Personal Data has committed themselves to maintain its confidentiality.
  • Subject to the paragraph immediately below, PRIORITY will share Personal Data with other organisations only to the extent necessary to deliver the Services or where required by law. PRIORITY will not share any Personal Data with any other organisations without the prior written permission of the Customer or process Personal Data on behalf of the Customer in any way or for any purpose that has not been instructed and authorised by the Customer.
  • The Customer shall authorise PRIORITY to engage third party processors to process the Customer’s Personal Data. PRIORITY will inform the Customer of any intended changes to those third-party processors in order to provide the Customer with the opportunity to object to the engagement. Any third-party processors engaged shall have imposed on them the same Personal Data obligations contained in these Conditions by way of a binding contract.
  • PRIORITY may transfer Personal Data to any territory outside the European Economic Area where this is necessary for the performance of the contract concluded between the Customer and PRIORITY.
  • PRIORITY shall make available to the Customer all information necessary to demonstrate compliance with the obligations laid down within the Data Protection and allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer.
  • PRIORITY shall, at the choice of the Customer, delete or return any Personal Data after the end of the provision of Services, and delete any existing copies.

Disclosure of Information
  • Any content disclosed by PRIORITY (Confidential Information) to You is disclosed in support of PRIORITY  Services (the Purpose) on these terms and may not be distributed without PRIORIY’s agreement.
  • Should You wish to use the Confidential Information disclosed by PRIORITY for any reason other than the Purpose, You must first obtain written agreement from PRIORITY. You undertake to keep the Confidential Information disclosed by PRIORITY secure and not to disclose it to any third party.
  • These terms do not prevent You from making any disclosure of the Confidential Information required by law or by any competent authority.
  • You will, on request from PRIORITY, return all copies and records of the Confidential Information disclosed by PRIORITY to You and will not retain any copies or records of the Confidential Information disclosed by PRIORITY other than for the Purpose.
  • The supply of this Confidential Information does not grant You any licence, interest or right in respect of any intellectual property rights of PRIORITY except the right to copy the Confidential Information disclosed by PRIORITY solely for the Purpose.
  • PRIORITY ensures that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
  • Any communications relating to PRIORITY or its representatives shall be covered by these terms.
  • Any messages from PRIORITY, may contain privileged information, are private and confidential, and are intended solely for the use of the individual or organisation to whom it is addressed. If You receive any such content in error, please contact the originator immediately and destroy any content.
  • All information or opinions expressed and/or any attachments are those of the author and are not necessarily those of PRIORITY. PRIORITY accepts no responsibility for loss or damage arising from accessing this information, including damage from virus or other malicious executable code.
 
Governing Law and Jurisdiction
  • These terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales. You and the Customer irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
  • You have the opportunity to take independent legal advice on these terms before continuing to use the Service.
 
Variation of these Terms and Conditions
PRIORITY reserves the right to amend these terms and will do this by altering these terms online, such that any changes will take immediate effect. For this reason You should regularly visit the terms on this site as the current version will be binding to You.
 
Definitions
“Bookings”           the result of a Customer’s Order for travel services placed with PRIORITY.

“Charges”            the charges payable by the Customer as agreed.

“Customer”          an organisation and/or individual whose Users access PRIORITY Services.

“Journey”             one return ticket or two single tickets where the return Journey is from the original place of arrival, returning to the original place of departure.

“Order”                the Customers’ request for Services by telephone, fax, online or by email, stating the Customer’s requirement for bookings; including any Order made by any employee, agent, representative, authorised affiliate, or group company of the Customer, which shall be deemed given by the Customer.

"Personal Data"   personal data processed by PRIORITY on behalf of the Customer for the purposes of the delivery of Services.

“PRIORITY”         registered as Priority Business Limited, company number 2543023, Priority House, 8 Turret Lane, Ipswich, IP4 1DL.

“Services”           the services supplied by PRIORITY to the Customer consisting of a travel booking service carried out on the basis of the Services agreed and if specified the Billback Service together with any other services which PRIORITY agrees to provide to the Customer.

“VAT”                  ‘Value Added Tax’ chargeable under English law for the time being and any similar additional tax.

“User”                 An individual whom the Customer has permitted to access PRIORITY’s Services.

“Vendor”             A provider of travel related services including but not limited to accommodation, meetings ,events, rail, air or other travel related services with which PRIORITY places a booking on behalf of the Customer in accordance with these Conditions.

“Voucher”           Where tickets for a travel booking can be booked together on one ticket as issued to the traveller. This can also include return trips where the return Journey is from the original place of arrival, returning to the original place of departure.
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